Frequently Asked Questions

911MyWeb is a full-service web design and digital agency based in Miami, Florida, serving clients coast-to-coast since 2008. We build custom websites, e-commerce stores, and digital solutions that help businesses grow online. Every project is built from scratch — no templates — with a focus on SEO, performance, and conversion.

Our headquarters are in Miami, Florida, but we serve clients across the entire United States. Since 2008, we have helped businesses in every major U.S. city including New York, Los Angeles, Chicago, Tampa, Orlando, and beyond. Our remote-first workflow means location is never a barrier to getting a world-class website.

911MyWeb was founded in 2008, giving us over 16 years of experience in web design, development, and digital marketing. We have worked with hundreds of businesses across dozens of industries, from local service providers to national e-commerce brands.

We work with businesses across a wide range of industries including retail, healthcare, legal, real estate, restaurants, nonprofits, professional services, and more. Our team adapts to each industry's unique needs, compliance requirements, and audience expectations to deliver websites that convert.

We combine AI-powered tools with human creativity to deliver smarter, faster, and more effective websites. Every project is built from scratch with a focus on SEO, conversion optimization, and long-term business growth. We also include EEAT compliance, structured data, and sales-first architecture in every build — features most agencies charge extra for.

We offer a comprehensive suite of digital services including custom web design, web development, e-commerce solutions (Shopify & WooCommerce), WordPress development and support, video production, business presence setup, website maintenance, SEO, and strategic digital consulting. Every service is tailored to your specific business goals.

Yes. We specialize in building online stores that are ready to sell from day one. We work with Shopify, WooCommerce, and custom platforms, and we also help you set up Google Merchant Center, TikTok Shop, and other sales channels to maximize your reach and revenue.

Absolutely. WordPress is one of our core specialties. We build custom WordPress themes, develop plugins, migrate existing sites, and provide ongoing WordPress support and maintenance. Whether you need a brand-new WordPress site or help with an existing one, we have you covered.

Yes. Our content studio handles video production from concept to delivery — including scripting, filming, editing, motion graphics, and AI-enhanced voiceovers. We produce brand videos, product demos, client testimonials, and social media content that drives engagement.

Yes. Every website we build is SEO-optimized from the ground up with proper heading structure, schema markup, page speed optimization, and technical SEO best practices. We also offer dedicated SEO services, content marketing, social media management, and PPC campaign management.

Our pricing is project-based and transparent. Starter websites begin at $999, professional sites with e-commerce start at $2,499, and enterprise solutions are custom-quoted based on scope. We offer flexible payment options and always provide a detailed proposal before any work begins. Contact us for a free consultation and personalized quote.

Yes. We offer flexible payment structures to make professional web design accessible for businesses of all sizes. Typical arrangements include a deposit at project start with the balance due at launch. For larger projects, we can structure milestone-based payments. Ask us about payment options during your free consultation.

No hidden fees. We provide a detailed, itemized proposal before any work begins so you know exactly what you are paying for. Ongoing costs (hosting, domain, maintenance plans) are clearly outlined upfront. We believe in complete pricing transparency.

Yes. We offer ongoing maintenance plans to keep your website secure, updated, and performing at its best. Plans include regular security scans, software updates, performance monitoring, content updates, and priority support. Pricing starts at $99/month depending on the scope of maintenance required.

Yes. We have special pricing programs for nonprofits, home-based businesses, and community organizations. We believe every business deserves a professional online presence regardless of budget. Visit our Community page or contact us to learn about our special rates.

Our process has four phases: Discovery (we learn about your business, goals, and audience), Strategy (we plan the site architecture, content, and design direction), Development (we build and test your site), and Launch (we deploy, verify, and hand off). You are involved at every stage with regular check-ins and approvals.

Most projects are completed in 2–4 weeks depending on complexity and scope. Simple business websites typically take 2 weeks, while custom e-commerce stores or web applications may take 4–8 weeks. We provide a realistic timeline during your free consultation and keep you updated throughout the process.

To get started, we typically need your brand assets (logo, colors, fonts if available), any existing content (text, images, videos), examples of websites you like, and a clear description of your goals. Don't worry if you don't have everything — we can help you develop content and branding as part of the project.

We communicate via email, video calls, and a shared project management workspace. You will have a dedicated point of contact throughout the project. We provide regular progress updates and schedule milestone reviews so you always know where things stand.

Yes. We build all websites on user-friendly platforms (WordPress, Shopify, or custom CMS) so you can make basic content updates yourself. For more complex changes, our maintenance plans include a set number of monthly update hours. We also offer one-time update packages for larger changes.

Yes. Every website we build includes up to 90 days of post-launch support at no additional cost. During this period, we address any bugs, layout issues, or technical problems that arise. After the initial support period, we offer ongoing maintenance plans for continued support.

Our maintenance plans include security monitoring and malware scanning, software and plugin updates, performance optimization, daily backups, uptime monitoring, and priority technical support. We also include a set number of monthly content update hours depending on your plan tier.

Clients on our maintenance plans receive priority emergency support with a guaranteed response time. We will diagnose the issue, restore from backup if necessary, and get your site back online as quickly as possible. We also implement proactive security measures to minimize the risk of downtime or security breaches.

Yes. We offer website audits and takeover services for existing websites built by other agencies or developers. We will review your site's code, security, performance, and SEO, then provide a plan to bring it up to our standards before enrolling it in a maintenance plan.

Yes. We provide personalized training sessions (via video call) to walk you through managing your website's content, adding blog posts, updating products, and using your CMS. We also provide written documentation and video tutorials tailored to your specific setup.